Refund and Return Policy

Overview

Most products at Apex Workwear are custom configured and printed to order. Because of that, our refund and return process works differently than a typical retail store. We accept returns and exchanges for defective or damaged products only. This page explains what's covered, what isn't, and how to reach us if something's wrong.

Return Details at a Glance

Our Guarantee

If your order arrives with a printing error, a material defect, or doesn't match the digital proof you approved, we'll make it right. Once we approve your claim, we'll reprint or replace the affected items at no cost to you.

What's Covered

• Printing errors on our end: wrong size, wrong material, wrong quantity, or wrong finish from what you configured
• Product defects: poor print quality, damaged material, misaligned or smudged prints
• Items damaged in transit, reported within 2 days of delivery with photos
• Orders that don't match the digital proof you approved before production began

Apex Workwear reserves the right to make the final decision on whether a product is defective or damaged.

What's Not Covered

• Errors in artwork, text, or file setup submitted by you, including spelling, low-resolution images, or incorrect bleed and margins. Once you approve a proof, we print exactly what was submitted.
• Minor colour variance between your screen and the final printed piece. This is a normal result of the printing process, not a defect.
• Returns or exchanges of products that aren't defective or damaged, including custom and made-to-order products
• Change of mind, or ordering the wrong item
• Claims reported after the 3 day window

Reporting an Issue

1. Email us at support@apexworkwear.ca within 3 days of delivery. If the product arrived damaged, email us within 2 days of delivery.
2. Include your order number, photos showing the issue, and a description of the problem.
3. We'll review your claim and reply within 2 to 3 business days.
4. Please wait for our reply before sending anything back.

Returning an Item

If we ask you to return a product, you can:

• Bring it in store: 1515 Britannia Rd E, Unit 14-15, Mississauga, ON L4W 4K1, between 9:00 AM and 5:00 PM, Monday to Friday.
• Send it by mail: we'll email you a return label to download and print.

Returned items can be new or slightly used (opened or lightly used). Return shipping is free for every approved claim.

Reprints, Replacements and Refunds

Approved claims are resolved with a reprint or replacement of the affected items at no cost to you. Exchanges are available for defective or damaged products only.

If we can't reprint or replace an item, we may refund it to your original payment method instead. Refunds take 5 to 7 days to process. We don't charge a restocking fee.

Apex Workwear covers the shipping costs on approved reprints, replacements and refunds.

Cancellations

Orders enter production immediately once you approve your proof and complete payment. This is what makes our fast turnaround times possible, but it also means orders can't be cancelled or changed after they're placed. Please review your configuration and proof carefully before you check out.

Price Match Guarantee Terms

We'll match or beat any written, comparable quote from a competitor for the same product, specifications, and quantity. The quote must be current, from a legitimate GTHA or Ontario-wide print supplier, and provided before your order is placed.

Contact Us

Email: support@apexworkwear.ca
Phone: (647) 570-1249
Hours: Monday to Friday, 9:00 AM to 8:30 PM. Closed Saturday, Sunday and Ontario statutory holidays.
Return address: Apex Workwear, 1515 Britannia Rd E, Unit 14-15, Mississauga, ON L4W 4K1